Frequently Asked Questions

A: Licensed home care provides skilled nursing and therapeutic services (physical therapy, occupational therapy) by individuals with advanced degrees under the supervision of your physician. A skilled agency is also licensed by the State Health department.

Non-medical / caregiver home care provides non-skilled personnel (aides, companions, homemakers) for personal care, companionship, safety, transportation, errands and other tasks, including emotional support. These agencies usually are licensed by the department of social services and require all care givers to be registered with the state of California. We are a full service licensed agency offering both skilled and non-medical services.

A: An agency that is licensed by the Department of Public Health must adhere to stringent standards/guidelines of care and are subject to an annual State inspection. An agency with a standard business license has no standards of care or regulations to govern the care they provide.

Give your loved one the care he or she deserves by calling Heart of Humanity Inc. today at (415) 898-4278.

A: Any individual requiring additional support post-operative, during an illness, or anyone needing additional support or supervision in the home or their place of residence.

A: We provide services in Marin, Sonoma, Napa and San Francisco. Some cities include Novato, San Rafael, Larkspur, Corte Madera, Mill Valley, Sausalito, Petaluma, Santa Rosa, Vallejo and Napa. We offer limited service in Richmond and Oakland.

A: Our rigorous selection process includes pre-screening, interviewing, verification of previous employment and credentials, thorough criminal background checks, driving record checks and, each employee must pass a competency test and skills examination.

Start enjoying peace of mind with Heart of Humanity's experienced, compassionate caregivers!

A: Our caregivers are from many different backgrounds. Their level of experience ranges from having provided care to others in the past through Certified Nurse's Assistants and Home Health Aides. We stress the importance of a positive relationship with our employees. They are our most valuable asset.

A: The cost of skilled nursing services is significantly less than any out-of-the home option.

Call us today at (800) 432-5156 to speak with a case manager for specific information.

A: Our agency handles all payroll requirements, including state and federal taxes, social security, disability and workers compensation insurance. We are insured and bonded. We are available 24/7 for emergency staffing or scheduling changes. A RN is available 24/7 for any medical issues or needs that may arise. If you hire privately you are responsible for reporting wages to the IRS, withholding taxes, liability insurance, screening, training, staffing and emergency on-call.

Call Now Toll-Free at (800) 432-5156 for a free health assessment by a registered nurse!

A: We consider: experience, compassion, and ability. We also carefully screen all employees for criminal records and driving violations. And of course, we check all references thoroughly.

A: Yes. Heart of Humanity Health Services is licensed by California's Department of Public Health.

A: We are a full service local nurse owned licensed agency offering both medical/skilled and non-medical services. We offer a compassionate, cost-effective alternative to institutional care. We strive in every way possible to meet the spiritual, physical, cultural and social needs of our clients. We offer a variety of services including nursing; disease management; cardiac and pulmonary care; physical occupational and speech therapy; and assistance with daily activities.

Call us today at (415) 898-4278 to receive the benefits of our expertise in home health care.

A: At the time of admission the registered nurse establishes a thorough plan of care and any special requests of the family or client. The caregiver is then trained in the plan of care. We perform on site supervision by a registered nurse and our staffing department is available for any care or personal concerns. We strive to match the caregiver with the client's needs and personality.

Call us today at (415) 898-4278. Don't wait to get started with the best senior care in the business.

A: Heart of Humanity Health Services pays all employees and covers the supplies they use. Therefore the client simply pays Heart of Humanity Health Services directly.

It is our policy to admit and treat all clients, without regard to race, ancestry, national origin, age, religious creed, color, sex, physical or mental disability, or sexual orientation. There is no distinction in eligibility, assignment, or in the manner clients are provided home care services by Heart of Humanity Health Services Inc. Any person or organization that may refer or recommend clients for home care service must do so based on an agency's non-discrimination policy.